The protection of your personal data is of particular importance to us. We therefore process your data exclusively on the basis of the legal provisions (GDPR, TKG 2003). In this privacy policy we inform you about the most important aspects of data processing within the framework of our website.
When you visit our website, web servers automatically store the IP address of your Internet service provider, the website from which you visit us, the webpages you visit on our site, as well as the date and duration of your visit. This information is technically required for the transmission of the webpages and the secure operation of the server. A personalized analysis of this data does not take place.
If you send us data via a contact form, this data will be stored on servers as part of data backup procedures. For this purpose we use the services of easyname GmbH, Fernkorngasse 10/3/201, 1100 Vienna, Austria. Further information about the processing of your data by easyname GmbH can be found in their online privacy policy at:
https://www.easyname.at/de/unternehmen/contact#privacy-policy
Your data will be used exclusively for processing your request. Your data will be treated with strict confidentiality.
Responsible Entity
3D-Colors e.U.
Burggasse 63/2
1070 Vienna
Austria
E-mail: office@3D-Colors.at
Personal Data
Personal data refers to information about your person. This includes your name, address, e-mail address and date of birth. You are not required to disclose personal data in order to visit our website. In certain cases, however, we require your name, address and further information in order to provide you with the requested service.
The same applies if we supply you with informational material upon request or if we respond to your inquiries. In such cases we will always inform you accordingly. Furthermore, we only store the data that you provide to us automatically or voluntarily.
If you use one of our services, we generally collect only the data necessary to provide the respective service. We may request additional information, but this information is voluntary.
We collect, store and process your data for the complete handling of your order, delivery of goods, processing of payments, possible warranty claims, our service operations, as well as for technical administration and our own marketing purposes.
We require your e-mail address in order to confirm receipt of your order and to communicate with you. We also use it for identification purposes (customer login).
Data Storage
We point out that for the purpose of simplifying the shopping process and for later contract processing, the webshop operator stores the IP data of the connection holder via cookies, as well as the name, address, date of birth and credit card/bank details of the buyer.
The data provided by you is required for the fulfillment of the contract or for carrying out pre-contractual measures. Without this data we cannot conclude the contract with you.
Your data will not be transferred to third parties, with the exception of the transmission of credit card data to the processing banking institutions/payment service providers for the purpose of debiting the purchase price, to the transport/shipping company commissioned by us for the delivery of goods, and to our tax advisor for the fulfillment of our tax obligations.
If a contract is concluded, all data arising from the contractual relationship will be stored until the expiry of the statutory retention period under tax law (7 years).
The data name, address, purchased goods and purchase date will also be stored beyond this period until the expiry of product liability periods (10 years).
Data processing takes place on the basis of the legal provisions of § 96 para. 3 TKG and Art. 6 para. 1 lit. a (consent) and/or lit. b (necessary for contract fulfillment) of the GDPR.
Use of Your Data for Marketing Purposes
In addition to processing your data for handling your purchase or inquiry, we also use your data to communicate with you about your orders, certain products or marketing campaigns and to recommend products or services that may be of interest to you.
You may object to the use of your personal data for marketing purposes at any time, either entirely or for individual measures, without incurring costs other than the transmission costs according to the basic tariffs. A notification in text form (e.g. e-mail, fax or letter) to the responsible entity mentioned above is sufficient.
Product Recommendations by E-Mail
As a customer you will regularly receive product recommendations from us by e-mail. These product recommendations are sent regardless of whether you have subscribed to a newsletter.
In this way we want to provide you with information about products from our range that may be of interest to you based on your previous purchases. In doing so we strictly comply with the legal regulations.
If you no longer wish to receive product recommendations or any promotional messages from us, you may object to this at any time without incurring costs other than the transmission costs according to the basic tariffs. A message in text form (e.g. e-mail, fax or letter) to the responsible entity mentioned above is sufficient.
Cookies
Our website uses so-called cookies. These are small text files that are stored on your device via your browser. They do not cause any damage.
We use cookies to make our services more user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser during your next visit.
If you do not wish this, you can configure your browser to inform you about the setting of cookies and allow them only in individual cases.
Disabling cookies may limit the functionality of our website.
Automatically Stored Non-Personal Data
When you visit our website, certain information is stored for administrative and technical reasons. This includes the type and version of the browser used, the date and time of access, and the IP address.
This data is anonymized and used only for statistical purposes or to improve our internet and online services.
These anonymized data are stored separately from personal data on secure systems and cannot be assigned to any individual person. This means that your personal data always remains protected.
Google (Universal) Analytics
This website and mobile applications use Google (Universal) Analytics, a web analysis service of Google Inc. (“Google”). Google (Universal) Analytics uses cookies, which are text files stored on your computer that allow analysis of your use of the website.
The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
If IP anonymization is activated on this website, your IP address will first be shortened by Google within member states of the European Union or in other states that are parties to the Agreement on the European Economic Area.
Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity and provide other services related to website usage and internet usage to the website operator.
The IP address transmitted by your browser within the scope of Google Analytics will not be merged with other Google data.
You may prevent the storage of cookies by adjusting your browser software accordingly; however, we point out that in this case you may not be able to use all functions of this website to their full extent.
Customer Account
For each customer who registers accordingly, we create a password-protected direct access to their stored master data (customer account). Here you can view data about completed, open and recently shipped orders and manage your address data, bank details and newsletter settings.
You are obliged to treat your personal access data confidentially and not to make it accessible to unauthorized third parties.
We cannot assume liability for misused passwords unless we are responsible for the misuse.
After you have finished communication with us, you should close the browser window or mobile applications, especially if you share the computer or mobile device with others.
Newsletter
You have the possibility to subscribe to our newsletter via our website. For this we require your e-mail address and your declaration that you agree to receive the newsletter.
You can cancel the newsletter subscription at any time. Please send your cancellation to the following e-mail address:
We will then immediately delete your data related to the newsletter mailing.
Your Rights
You generally have the right to information, correction, deletion, restriction of processing, data portability, withdrawal and objection.
If you believe that the processing of your data violates data protection law or that your data protection rights have otherwise been violated, you can lodge a complaint with the supervisory authority.
In Austria, this is the Austrian Data Protection Authority (Datenschutzbehörde).